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Weyerhaeuser Troubleshooting Process outer curve

The purpose of this site is to introduce you to a systematic approach called the Weyerhaeuser Troubleshooting Process. You will learn:

  • What questions to ask to describe a problem.
  • What questions to ask to get to the cause of a problem.
  • How to select solutions that will keep a problem from recurring.
  • How to prevent similar problems from happening.

All troubleshooters are people of action - they get things done. Yet some troubleshooters seem to get their process up and running faster, for less cost, and their solutions seem to last longer. Good troubleshooters:

  • Fix problems quickly, efficiently, and economically.
  • Correct the causes of problems, not just the effects.
  • Fix problems so that they stay fixed.
  • Don't create new problems when they fix existing ones.
  • Act proactively - taking action to avoid future problems before they happen.

What is it that separates the really good troubleshooters from the rest of the pack? The answer is simple: they have a systematic way of asking questions. Like a good detective, good troubleshooters are thinkers first, then people of action.

You already know a great deal about your particular process and equipment. And you probably also have a lot of troubleshooting experience. The Weyerhaeuser Troubleshooting Process does not replace this knowledge and experience. By adding the Weyerhaueser Troubleshooting Process to your troubleshooting toolkit, you will be able to get your process up and running faster, cheaper, and for longer whenever a problem does occur.

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